Business & Customer Relations Skills


Develop introductory skills that today’s office workers need. Each work station has its own computer where you will work with data entry and computer programs. You will practice operating a copy machine, filing, and using proper business etiquette for speaking on the telephone.

Work EnvironmentCourse Outline
Office workers need to be organized, efficient and have good communication skills. Industry-ready employees may work in small office settings or corporations. Workers may function on an individual basis as well as participate in group projects.
  • Basic Job Etiquette
  • Job Search Skills
  • Keyboarding
  • Filing Skills and Applications
  • Calculator Operations
  • Computer Literacy
  • Record Keeping
  • Data Entry
  • Banking Procedures
  • Communication Skills: Written and Verbal
  • Photocopying
  • Mail Room Operations